Prime Productions Return Policy
At Prime Productions, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-returnable Items
Several types of goods are exempt from being returned, such as:
- Opened or used Arduino boards and kits
- Software, firmware, or any digital products
- Products that are clearly marked as non-returnable
How to Return
To initiate a return, contact us at 077 439 5344 Once your return is approved, we will send you instructions on how to send your item back.
Refunds
Once we receive your return, we will inspect it and notify you about the approval or rejection of your refund. If approved, your refund will be processed within 7 days to the original method of payment.
Shipping Costs
Customers are responsible for shipping costs for returns. Shipping costs are non-refundable.